Your financial information deserves serious protection
Reach out anytime about how we handle your info
Look, I get it - nobody actually enjoys reading privacy policies. But when you're trusting us with your financial data, tax returns, and business details, you deserve to know exactly what we're doing with all that sensitive stuff.
At Eldryn Thavo Accounting Services, we take privacy seriously because, well, we have to. We're dealing with some of the most personal information you've got. This policy lays out everything in plain language - no legal mumbo-jumbo designed to confuse you.
This is the basic stuff we need to actually work with you:
The meat and potatoes of what we do - your financial records:
When you visit our website or use our online portal, we collect:
This helps us keep things secure and improve your experience on our site.
We're not gonna beat around the bush here. Your information gets used for these specific purposes:
Obviously. We prepare your returns, file 'em with CRA, and make sure you're getting every deduction you're entitled to.
Keeping your books clean, tracking expenses, managing payroll, and making sure everything balances out.
Reaching out about deadlines, tax changes that affect you, or following up on documents we need.
Meeting legal requirements, responding to CRA requests, and keeping proper records as required by law.
Okay, so here's how we actually protect your stuff. We don't mess around with security because one breach could ruin your life (and ours).
All data transmitted to and from our systems uses 256-bit SSL encryption. Same level banks use.
Physical files locked in fireproof cabinets. Digital files on encrypted Canadian servers with regular backups.
Only authorized staff can access your files. Multi-factor authentication required for all system access.
We review our security practices quarterly and run penetration tests on our systems.
Let's be crystal clear about when we might share your information. We're not in the business of handing out your data, but there are some situations where we legally have to or where it makes sense for your benefit.
We share your tax info with the Canada Revenue Agency (CRA) - that's literally our job. Also with provincial tax authorities when filing PST, GST/HST, or payroll remittances. If there's a court order or legal requirement, we gotta comply.
Sometimes we work with other professionals for your benefit - like lawyers for incorporation, financial advisors for investment planning, or IT providers who maintain our secure systems. They're all bound by confidentiality agreements.
If you ask us to share info with your bank, investors, or business partners, we'll do that. But only after you explicitly tell us it's okay, preferably in writing.
Yep, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help our website work better and remember your preferences.
You → Website → Encrypted Server → Secure Storage
Under Canadian privacy laws (PIPEDA specifically), you've got some solid rights when it comes to your personal information. Here's what you can do:
| Your Right | What It Means | How to Exercise It |
|---|---|---|
| Access | See what personal info we have about you | Email us a request - we'll respond within 30 days |
| Correction | Fix any inaccurate information | Let us know what needs updating |
| Deletion | Request we delete your data (with some exceptions) | Contact us, but note we might need to keep some records for legal reasons |
| Portability | Get your data in a format you can use elsewhere | We'll provide it as a PDF or CSV file |
| Withdraw Consent | Change your mind about how we use your data | Just tell us - though this might limit our ability to serve you |
Some information we're legally required to keep for tax purposes (like 7 years for business records per CRA requirements). We can't delete that stuff even if you ask, but we'll explain why when you contact us.
We don't keep your stuff forever - that'd be weird and unnecessary. But we do need to hold onto certain records for specific periods, mostly because the CRA says so.
Retention: 7 years
Tax returns, supporting documents, receipts, and financial statements. This is CRA's requirement, not ours.
Retention: 6 years
Employee information, T4s, ROEs, and payroll journals as required by federal employment standards.
Retention: 3 years
Emails, letters, and notes from meetings - kept for continuity and reference purposes.
Retention: 26 months
Anonymized browsing data and usage statistics to improve our website experience.
If you've got concerns, questions, or want to exercise any of your rights, don't hesitate to reach out. We take this stuff seriously and we'll get back to you promptly.
If you believe we've mishandled your personal information:
Tax laws change, technology evolves, and sometimes we update how we do things. When we make changes to this privacy policy, we'll post the updated version here with a new "Last Updated" date at the top.
For major changes that affect how we handle your data, we'll send you an email heads-up. For minor tweaks and clarifications, we'll just update this page.
We recommend checking back here occasionally, especially if it's been a while since you last read through this.